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UK Treasury to review under-fire Financial Ombudsman Service

by Investor News Today
March 18, 2025
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Merely signal as much as the UK monetary regulation myFT Digest — delivered on to your inbox.

The UK Treasury has launched a assessment of the Monetary Ombudsman Service to sort out issues that it behaves like a “quasi-regulator”, as a part of a wide-ranging plan to chop the burden of purple tape on enterprise unveiled on Monday.

The assessment by Metropolis minister Emma Reynolds underlines how the normally low-key physique, which offers with client complaints in opposition to the monetary sector, has been thrust into the limelight due to its function within the multibillion pound automobile finance scandal.

The Treasury mentioned the assessment of the ombudsman was “anticipated to conclude by the summer season and the federal government stands able to legislate with the intention to make sure that we’ve a dispute decision system within the UK which is match for a contemporary financial system”.

Reynolds would look at issues about whether or not the FOS is “appearing, at instances, as a quasi-regulator” by “making use of at present’s requirements to actions which have taken place previously”, the finance ministry mentioned.

The assessment would additionally scrutinise “practices which have grown up over time on compensation”, it added. The FOS mentioned: “We welcome this assessment which builds on the work we’re presently finishing up with the Monetary Conduct Authority to enhance the dispute decision system within the UK so it’s match for a contemporary financial system.”

The transfer is a part of a wider “radical motion plan” to curb regulation and enhance financial development. It follows the federal government’s selections to axe the UK funds watchdog final week and to oust the chair of the competitors regulator in January.

Chancellor Rachel Reeves — who summoned main watchdogs to Downing Road on Monday — has referred to as on ministers to recommend extra of the 130 or so regulators that could possibly be scrapped and promised to hurry up bureaucratic processes and reduce 25 per cent of the estimated £70bn in annual administrative prices from regulation. 

Rachel Reeves during a meeting in Downing Street with regulators on Monday
Rachel Reeves throughout a gathering in Downing Road with regulators on Monday © Jonathan Brady/Getty Pictures

The FOS is unlikely to be abolished. However finance bosses have referred to as for its powers to analyze unresolved client complaints and award compensation from firms to be curbed.

Scrutiny of the physique has intensified owing to its current rulings in favour of UK customers complaining about alleged mis-selling of automobile finance. It’s anticipated to change into one of many nation’s greatest monetary scandals, costing lenders as a lot as £44bn in redress.

The Monetary Conduct Authority, the primary monetary regulator, is already finishing up a assessment of the redress system with the FOS, including to the sense of turmoil on the ombudsman after its chief govt abruptly resigned final month and its chair mentioned she would go away in August.

As a part of the broader motion plan, the federal government mentioned it will strengthen efforts to overtake environmental steering for planners because it seeks to stop delays to infrastructure schemes. 

The federal government mentioned a single “lead environmental regulator” can be appointed for all main tasks to make selections on behalf of a number of our bodies. 

Really helpful

The city skyline of London, featuring a cluster of modern skyscrapers under a partly cloudy sky

The brand new mannequin, designed to scale back layers of regulation and create a single “entrance door” for giant schemes, can be initially examined with tasks together with the Decrease Thames Crossing in east London. 

Greater than £1.2bn has to this point been spent on the crossing though development has not began on the £10bn highway tunnel challenge, in an indication of the prices of the UK’s sclerotic planning system.

The federal government may also seek the advice of on exempting the necessity for environmental permits from sure “low-risk actions”. 

Ministers will open a session inside weeks to evaluate the influence of eradicating some statutory consultees for tasks, whereas making clear that councils have to seek the advice of these organisations solely “the place actually crucial”. 

Pure England, a authorities company, will revise its standing recommendation to native planning authorities on coping with bats after fierce criticism of the £100mn-plus development of a “bat tunnel” by Excessive Pace 2 to guard the flying mammals from quick trains.

Different areas earmarked for streamlining embrace the supply of huge water tasks, such because the Abingdon Reservoir close to Oxford and the Fens Reservoir close to Cambridge.

Ministers have made the revival of the Oxford-Cambridge Arc central to their financial development mission, however issues over water shortages have led to delays in developments by the Surroundings Company, the air pollution watchdog in England. 

The Treasury mentioned a change in method utilizing the mannequin that delivered the Thames Tideway challenge, which led some licence and environmental necessities to be eased, would permit “main water tasks to be delivered extra shortly and with higher worth”.

In different areas, the federal government pledged to scale back the price of regulation for enterprise, together with the setting division lowering the charges of registering chemical substances on the UK Attain security database.

The database was launched after Brexit when the UK was not in a position to take part within the EU Attain scheme, which enabled firms to pay for a single registration for chemical substances for use throughout 27 EU markets.

Greater than 90 per cent of firms would profit from financial savings of “an estimated £40mn in whole over the subsequent six years”, the federal government mentioned, a fraction of the unique £2bn estimated price of making UK Attain. 



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