ZDNET’s key takeaways
- Oura Ring 4 customers report shorter battery life.
- The claims come a 12 months after its debut.
- Oura appears to be rapidly responding to this situation.
When Oura unveiled its fourth-generation sensible ring final October, its eight-day battery life was a serious draw for these upgrading from the Oura Ring 3. However a 12 months after its launch, it looks like that eight-day battery declare is weakening.
Reddit customers on the r/ouraring discussion board report that their sensible rings aren’t holding a cost, solely lasting a couple of days earlier than dying. Others say that the battery is totally shot and unrevivable.
“I went from most likely a 5 day cost cycle to seemingly each different day,” one Reddit consumer wrote.
Additionally: Oura Ring 3 vs Oura Ring 4: Go for the older, discounted sensible ring or the most recent?
I’ve additionally had my Oura Ring 4 for round a 12 months and have observed the sensible ring averages round two to a few days earlier than needing to be recharged. These battery shortages are coupled with extra frequent battery notifications launched in current updates. The app now tells customers when their sensible ring will run out. I’ve seen my battery proportion hit just a little over 50%, prompting the battery button to show orange and signaling me to cost the gadget.
“The factor will actually be at like 20% and ship me a ‘critically low battery’ notification prefer it’s about to flatline lmao. In the meantime I am getting one other full time out of it simple,” one other consumer writes.
Oura’s weakening battery and the newer battery notifications that urge customers to cost the gadget extra ceaselessly might be the explanation battery life is the new matter du jour on Oura’s Reddit.
Additionally: This sensible ring is half the value of the Oura Ring 4 – here is what to know
In an e-mail to ZDNET, Oura addressed the explanation behind the reported battery life points, explaining that the sensible rings use lithium-ion batteries, which chemically age over time to cut back most battery capability. Efficiency varies relying on the sensible ring’s age, utilization, characteristic settings, and charging habits, an Oura spokesperson stated.
“We’re persevering with to make enhancements in our software program and options to assist cut back battery growing old. Most members proceed to expertise between 5-8 days of battery life, as anticipated. We encourage members to contact buyer assist, the place we deal with points on a case-by-case foundation, troubleshooting and changing rings as wanted,” the spokesperson stated.
After I initially reviewed the sensible ring final 12 months, I discussed how its eight-day battery life claims did not stay as much as the fact of standard utilization. Through the first few weeks of testing, I acquired round 4 to 5 days out of the ring earlier than needing to recharge. I’ve a measurement 6 ring, which is among the smaller ones. So my battery life might be shorter than bigger sizes with bigger battery capability.
Methods to get assist from Oura
The excellent news is the corporate is pretty responsive and has messaged Reddit posters immediately to handle the problem. Plus, those that contact Oura about these battery issues obtain a free substitute.
ZDNET’s Aly Windsor messaged Oura concerning the situation, and buyer assist instantly accredited her substitute request. As soon as the digital buyer assist assistant detected a difficulty with Windsor’s battery, it kick-started a free substitute. One consumer stated the substitute course of took “lower than 5 minutes.”
A scroll by Oura’s Reddit reveals this to be the everyday expertise of ring customers with weakened battery life. Oura has a social care crew member sifting by these complaints on Reddit to information customers to buyer assist and repair these points.
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