Sonos has formally appointed Tom Conrad as CEO, the corporate introduced on Wednesday. Conrad took over as interim chief govt in January following the corporate’s disastrous app launch in Could 2024, which led to the resignation of former CEO Patrick Spence.
Conrad has served on Sonos’ board of administrators since 2017 and was additionally the chief product officer of the short-lived streaming service Quibi. Now, Conrad says he’s prepared to begin “imagining the subsequent era of experiences” at Sonos that he mentioned in our interview earlier this 12 months.
Sonos’ huge app overhaul angered clients by introducing quite a few bugs and taking away beforehand obtainable options. The corporate has been on the trail to restoration ever since, and has launched a number of updates in an try and undo a few of its modifications and regain buyer belief.
In a letter to staff, Conrad writes:
In the present day isn’t about dropping the phrase interim from my title. In the present day is the day we flip the web page to a completely new chapter, at present is the day we start our reinvention, and at present is the day we return to absolutely the deal with excellence and the customer-first rules that had been the founding values of our firm 20 years in the past.
Whereas below Conrad’s management, Sonos laid off round 200 staff as a part of plans to reorganize the corporate into “flatter, smaller, and extra centered groups,” and likewise ended its collaboration with Ikea on Symfonisk audio system. In March, the corporate launched an initiative to deal with consumer complaints in regards to the app and likewise launched main software program updates for its Ace wi-fi headphones and Arc soundbar.
